FAQs
Awaiting Order Arrival
I received my order after getting a refund. What can I do?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
I haven’t received my order. What should I do?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
What if the package is held by customs?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
When will I receive my order?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Ordering & Payment
My order hasn’t arrived yet. Where is it?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Do you deliver on public holidays?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Do you deliver to my postcode?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Is next-day delivery available on all orders?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Do I need to be there to sign for delivery?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
After sales
I received my order after getting a refund. What can I do?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
I haven’t received my order. What should I do?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
What if the package is held by customs?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
When will I receive my order?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Refund
My order hasn’t arrived yet. Where is it?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Do you deliver on public holidays?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Do you deliver to my postcode?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Is next-day delivery available on all orders?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.
Do I need to be there to sign for delivery?
Please keep your order confirmation and all related documents. Contact our support team with the order number so we can review the status and provide the correct next step.