Find answers to our most commonly asked questions below.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: MAiLi marketplace provides the ability to track the status of an order by tracking number.
Keep the product in its original packaging along with all documents confirming the purchase and refund.
Yes, we support international shipping to many countries. Shipping time depends on the destination.
Delivery time depends on your country, shipping method, and customs processing. The order email will include tracking details.
We accept Visa, Mastercard, PayPal, and other major payment methods.
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